Frequently Asked Questions
If your query can't be answered from the information below, please contact us directly.
There was an Alarm System on our House when we purchased it, we don't use it but it has suddenly gone off?
Alarm systems like your Car need regular servicing even if they are not used, as long as they have power. As well as mains power your alarm will generally have a backup battery in the control panel. Often when it just activates there is a problem with this battery. If you have a user code you should be able to silence it, until you can get someone to look at it if not you are going to need to remove all power, the mains, the battery in the control panel and there should be a battery in the external bell box. When you remove the panel power/battery this battery will activate the bell box until it goes flat as it thinks it is under attack.
To remove the Bell Box Battery, you must be trained in the safe use of ladders and have ear defenders, we recommend asking a professional if you are not sure.
We have an Alarm on our property - can you service it for us?
While we cover a large area of the UK of many of our systems for Intruder Alarms we tend to restrict this to sites within an hour’s drive of our offices, so that we can respond promptly in the event of a problem. For a costing please email Info@securasound.co.uk or call 01948 667600 with as much information as possible.
We have one of your TATE Alarms.
The Tate brand has been sold in the UK since the 1980's and over the years it has been sold via electrical wholesalers, retailers and even via the DIY sheds; there are thousands of Tate alarm systems out there installed by hundreds of installers, electricians or even DIY'ers. We are just a retailer of the product, as such we have no idea who will have installed the system that you are concerned with, (we did not install it all our alarms are installed under the Securasound brand), we won't know the engineer codes, nor will we have Access to keyholder information. So if an alarm is activating on a near by property or similar we are very sorry we can not help in this instance. If you need to work on your exisitng Tate system we will be happy to help supply parts.
Can I collect my order from your Office?
The short answer is yes, however while we have a large stock we don't hold all the items we sell for example some are drop shipped direct to you, so please call before setting out. Also we have two sites so please call to check that we will be here, when you plan to arrive.
I can't find the part I am after on your web site does this mean it is no longer made or you cannot supply it?
Our web site features a relatively small selection of the most popular & common products from the manufactures we feature, for example Bell Systems alone feature nearly 1,500 products and components so it is not possible to include them all here. Many of them we will never get asked for or some maybe once or twice a year.
If you know the part number, let us have it, if not let us have lots of images and we will do our best to find it for you.
I need to replace the Handset on my Intercom system and I don’t know which one it is, how do I identify it?
For us to identify your handset you need to send us the following pictures:
Outside of the Handset showing the case.
Inside the Handset showing all the wires (many Intercom manufacturers have different electronics in the same case)
A picture of the intercom panel by the door.
Please send these pictures as an attachment to an email, not copied and past into the email and send it to firstname.lastname@example.org If you want to Text them please call us for a number.
I don't know which Audio Handset I need can I just use a Uinversal one?
An intercom system will have a number of wires that connect the handsets to the panel and you need to have a compatible handset, so if you have a 5 wire handset you need a 5 wire universal handset and so on. You will also need to know ideally the make and the terminal connections for your existing handset as you will need to wire the two together. Just because your old handset has a 1 on it and so does the new handset does not mean they connect together, there is no standard connections.
We can supply 5 & 2 wire universal handsets, if you have something else there is a good chance a universal handset won’t work.
What does 4+n mean in cabling terms?
A 4+n means that you have four common cables that connect between all the handsets and one cable per way (call button). So for example if you have a 3 way intercom system then you would need a 7 cores. Now you would not normally cable from one flat to the next, so you may typically run a 6 core cable from each handset back to the door station. (A 6 core as cable is supplied in even numbers of cores, 4,6,8,12 and so on)
Do you ship outside the UK?
We are able to ship to a number of EU & Non EU countries, though not all. A number of countries you can select at the checkout stage however this adds a fixed amount to the carriage, which may make smaller items especially very expensive. If you can email what you require we will send you a PayPal invoice for the exact postage, you do not need a PayPal account just a debit or credit card. If your country is not listed please email and we can advise
Push Button Locks
Our door has locked and we don’t know the code, is there a master code you can let us have?
No, if there was a master code, what would stop a criminal finding this out, then they would be able to enter your property.
What does Backset mean on a Push Button Lock?
The Backset is the distance from the exact middle of the lock to the edge of the door, typical distances are 50, 60 or 70mm, some locks will have an adjustable backset, but this is set at 60 or 70mm not for example 64mm. You can get locks that work with smaller backsets however these tend to be more expensive products.